Quality Circle and its Roles in Industry and Services

Document Type: Original Article

Authors

1 Department of Management, Payame Noor University Shiraz Branch, Iran

2 Department of Industrial Management, Islamic Azad University Shiraz Branch, Iran

3 Department of Management, Islamic Azad University Bafgh Branch, Iran

Abstract

Quality Circle (QC) proponents suggest a wide array of positive results when this participation technique is used either in manufacturing or in service sector. This study is to determine whether QCs in one sector are performing more effectively than the other. This assessment includes technical aspects, length of participation, training, members’ feelings about QCs, job satisfaction and job commitment. The study illustrates the impacts of participation on 109 QCs members from five Malaysian companies participated in a survey. Results showed that Industrial QCs members were more enthusiastic than service QCs members in terms of involvement in QCs activities and showed higher job satisfaction and job commitment compared to members in service organizations.   

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